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Information Technology

Laptop Connection 911

上门服务台:星期一至星期五上午8:30.m. – 4:00 p.m.
行政楼:8:30 - 4:00
During the fall and spring semesters ITS after hours in the Library: 4:30 – 8:30, Sundays 2 – 8


Change or Reset Passwords


Important Information

How do I get on the WiFi? (Phones & Computers)

  • 连接到CN-Eagles或CN-Secure
  • If WiFi stops working or you had to change your network password, forget the network and join again
  • 来宾可以连接到CN-Guest网络

How do I register and connect my wired device to the network through the ethernet port?

  1. Go to http://clearpass.comoito.com/guest 在连接到C-N网络的计算机上.
  2. 选择页面左侧的“Create Device”.
  3. 给你的设备起一个你能认出并记住的名字.
  4. Input device type (ex. Apple TV, Roku, etc.)
  5. Input Wired MAC Address – A simple Google search should provide the steps needed to find your devices’s MAC Address.
  6. Click “Create Device” – You should receive confirmation once you hit submit.
  7. Plug the ethernet cable into your device and into the into the ethernet port and reboot it your device. 应该会自动连接.

How do I register and connect my wireless device to the network?

  1. Go to http://clearpass.comoito.com/guest 在连接到C-N网络的计算机上.
  2. 用你的C-N用户名和密码登录.
  3. 选择页面左侧的“Create Device”.
  4. 给你的设备起一个你能认出并记住的名字.
  5. Input device type (ex. Apple TV, Roku, etc.)
  6. Input the Wireless MAC Address – A simple Google search should provide the steps needed to find your devices’s MAC Address.
  7. Click “Create Device” – You should receive confirmation once you hit submit.
  8. Once finished, on the device you just registered, connect to “CN Devices.”
  9. Use “TalonsUp,就像引号里面的密码一样.
  10. Accept security certificates

How do I print on campus?

  • Search for printers on your device while on Carson-Newman wireless network (the device can be any device).
  • 通过选择下列选项之一添加打印机
    1. Black & White Printing – 图书馆、服务台、亨德森荣誉学院、宿舍 (Mobileprint__BW)
    2. Color Printing – Library Main Floor (Mobileprint__Color)
    3. Black & White Printing – Dorms (Mobileprint__Dorms)
  • 当提示您的卡尔森-纽曼凭据登录.
  • Login to the printer or scan your ID to release your documents for print.
  • 有关打印的更多详情,请访问 printing.comoito.com

Windows桌面或笔记本配置以太网

这不适用于MAC计算机

Authentication

Each user is assigned their own username and password required to access the Carson-Newman network and resources. The use of this username and password combination authenticates you as an authorized user of the Carson-Newman network and systems. This account is to be kept confidential and not shared with anyone.

Usernames and passwords are not to be written down or recorded in any manner where it is not secure (e.g. posted on the monitor, on the desk, under the keyboard, etc.) Violation of this policy will result in the affected account(s) being suspended.

Employee passwords will expire every six months by which time each employee will need to select a new password. Employees will receive e-mails beginning 21 days before password expiration and a notice at log in time beginning 14 days before password expiration (Mac computers will not receive the log in notice). Users cannot use a previous password and they must be a minimum of 8 alphanumeric characters in length.

学生密码设置为不过期, however you are encouraged to change your password at the beginning of every semester.

我们绝不会用电子邮件询问您的密码!

Email

群发邮件通知活动, Notices, and Non-Emergency Messages will be sent as daily summaries to appropriate groups.  All messages which will be linked to full text on EagleNet should the recipient choose to read further.

To Send a daily summary email either send an email using one of these addresses OR post directly to the individual announcement boards on EagleNet.  Only authorized Carson-Newman email accounts can send to these addresses.  没有外部电子邮件地址可以发送到这些组.

This is an AUTOMATED summary. 您的电子邮件将立即发送到EagleNet.

  • A daily summary will arrive in C-N members respective e-mail inbox between 3:00 and 4:00 each afternoon.
  • 学生只能提交学生每日总结.
  • Faculty and Staff can submit to student, faculty or staff summaries.
  • 您不能选择退出每日摘要.
  • Faculty and Staff may opt in for a daily summary of student announcements if they choose.

EagleNet Announcements

  • ALL announcements are to be posted on EagleNet, including EMERGENCY (Urgent) announcements. This may be done via email for general and emergency announcements.
  • 待售信息将只在EagleNet上发布. 卖家必须直接在EagleNet上发帖.
  • Electronic communication that violates college policies and/or local, state, 或联邦法律法规禁止. We reserve the right to delete messages that are deemed abusive, libelous, defamatory, 亵渎或包含仇恨言论, violate a
    third party’s right to privacy or are otherwise unacceptable.

紧急通讯

  • All immediate mass emails with full text will be reserved for *emergency or urgent messages which cannot and should not wait until the following daily summary.
  • All immediate will also be posted to the appropriate EagleNet announcement board.
  • Immediate mass email will be used to send the urgent and emergency messages by:
    • The Office of the President
    • 执行副总裁办公室
    • Office of the Provost
    • Office of Student Affairs
    • Security
    • 资讯科技支援台
    • Carson-Newman Maintenance

The office sending the immediate e-mail will also send a copy to EagleNet announcement boards, providing the greatest coverage for emergency communication.

什么是紧急通讯?

Emergency or urgent need is defined as circumstances under which the appropriate college officer reasonably believes that notification of the college community, or a substantial subset, 沟通了几个小时, 会降低人身伤害的风险吗, property damage, 或对C-N操作造成严重负面影响.

Emergency Text Messages

The e2Campus text messaging system (cell phones) would be used for only emergency purposes, including disaster alerts and notification of an excessive interruption of the other two modes of communication.

部分办公室设有对外大众传播服务. Please contact ithelpdesk@comoito.com for more information.

A Carson-Newman email account using Microsoft Exchange/Outlook is created for all full-time faculty, adjunct faculty, and staff. This is an official form of communication and all employees are expected to log into their Carson-Newman email account regularly and keep it active by keeping its contents within the usage limits.

Faculty/Staff Email

How to Access

  • Outlook Client which comes with the Microsoft Office suite for Windows or Mac.
  • Outlook Web Access is available through any Internet browser and can be reached three ways:

Username

The employee’s user name is determined by their official name on file with human resources.  The user name is automatically set to the first initial and last name of the employee.
Jill Sue Smith的用户名应该是jsmith@comoito.com
If there is a duplicate username already in use your user name may be different.

Password

The email password is the same as used to log into the C-N network, C-N Online/e360, and EagleNet.  It is initially set to the last 6 digits of the employee’s social security number.

Your user name and password combination are what authenticates you on the Carson-Newman network and resources.  In effect this is your Carson-Newman online “identity” for several resources.  您需要每6个月修改一次密码. New passwords cannot contain similiar information as the previous password.  新密码应遵循严格的密码指南:

  • 包含大小写字符(e.g., a-z, A-Z)
  • Have digits and punctuation characters as well as letters e.g., 0-9, !@#$%^&*()_+|~-='{}[]:”;'<>?,./)
  • 至少有8个字母数字字符长吗
  • Are not a word in any language
  • 是不是基于个人信息

Confidential Information

It is in violation of Carson-Newman policies for any user of official email addresses to:

  • 通过电子邮件发送个人身份信息.  例如:社会安全号码, 没有个人识别信息, credit or debit card numbers, security or access codes.
  • 冒充另一个卡森-纽曼办公室, faculty/staff member, 或学生通过其他电子邮件地址.

Privacy

Whenever possible avoid transmitting sensitive data in email.  Although all steps have been taken to keep email secure including password protection and policies against unauthorized access: Do Not Assume Email is Confidential. Once you send an email there is no control of how the email may be forwarded or otherwise copied.

Email Storage Limits

员工电子邮件存储空间限制为1个.2 Gigabytes.  This includes the total size of all mail in all of your folders on the email server.  这对很多人来说都是足够的空间, many messages unless you receive large attachments which can take up your space in a hurry.  Warnings and Closure happens:

  • At 1.0 Gb a warning email is set that the mailbox is reaching capacity
  • At 1.1gb的消息发送将被暂停
  • At 1.2 Gb邮箱将无法再接收邮件

邮件发送/接收限制

  • 包含已知病毒的电子邮件将被自动阻止
  • 包含扩展名文件附件的电子邮件: .exe .bat .cmd .vbs .com .scr .pif .dll .ccpl .hta .由于安全原因,Zip被屏蔽.
  • Email over 9.9MB cannot be sent or received.  这是一个行业标准限制.
  • 每小时发送的电子邮件数
    There is a limit in terms of how many emails may be sent per hour from any one account.  This limit is 200 per hour.
  • Number of Addresses per Email
    任何一封电子邮件都不能包含超过99个外部地址.  This is to prevent other email systems from blacklisting the Carson-Newman domain as a SPAM sender
  • Carson-Newman 内部大众电子通讯政策

停用/终止电子邮件帐户

An employee email account is marked for deactivation 90 days after an employee’s last day of employment with Carson-Newman.  Retired employees who will continue to work as adjunct faculty, part-time staff, or research faculty will need their chair or supervisor to complete an extension of email form and file with Information Technology.

If Carson-Newman terminates an employee, the email account is deactivated immediately.

Network & Resource Use Policy

Use of the computing facilities at Carson-Newman University is a privilege available to faculty, 全球赌博十大网站全体师生, subject to compliance with certain principles designed to assure that all users have reasonable access to the system and that the action of any one user will not adversely affect any aspect of the work of computer usage of another. In accepting this privilege, you are expected to abide by the following rules of conduct, 遵守这些规定的情况将受到监督. Disciplinary action will be taken when these rules are violated.

Purpose and Use of Resources

  • Academic use is the primary purpose of the Information Technology resources, 包括互联网连接, 并且总是优先于任何其他用途.
  • Recreational use of the University’s internet connection (such as radio streaming, 下载音频/视频文件供娱乐使用, etc.)在繁忙时间可能会受到限制或限制.
  • 不允许将校园系统用于商业用途.
  • You are expected to be a responsible user of computing resources.
  • Each user is allocated network disk space for the storage of program, email, data files and other documents generated by the user for college work.  Additional disk space will not be allocated for storage of games or other personal software.
  • Unauthorized installation of software on any C-N computer is prohibited.

Responsible Use & Copyright

Account Security
Each user is assigned their own username and password required to access the Carson-Newman network and resources. The use of this username and password combination authenticate you as an authorized user of the Carson-Newman network and systems. This account is to be kept confidential and not shared with anyone. Usernames and passwords are not to be written down or recorded in any manner where it is not secure (e.g. posted on the monitor, on the desk, under the keyboard, etc.) Violation of this policy will result in the affected account(s) being suspended. Your password will expire every six months by which time you will need to select a new password. You will receive e-mails beginning 21 days before password expiration and a notice at log in time beginning 14 days before password expiration (Mac computers will not receive the log in notice). You cannot use a previous password and they must be a minimum of 6 alphanumeric characters in length. Carson-Newman绝不会发电子邮件询问你的密码!

Information Security
No information considered confidential is to be saved to the local drive of any Carson-Newman computer, but only to approved network locations such as drive m: and shared network drives where available and appropriate. 所有与计算机有关的处理必须通过I处理.T. to ensure the secure removal of software / information and to ensure equipment is disposed of safely and properly.

Copyright Information
U.S. Government Copyright Information Digital Millennium Copy Right Act of 1998 Recording Industry Association of America FAQs on File SharingMotion Picture Association of America Copyright Information

卡森-纽曼信息技术政策
D. 版权及其他法律问题:

It is your ethical and legal responsibility to comply with all laws, including copyright laws, 当你使用学校的计算机系统时. Information Technology is not responsible for preventing or detecting illegally installed software or other copyright violations on your computer or the computer assigned to you.Software packages installed on the network are governed by the copyright laws and agreements held by C-N. You may NOT copy software installed on the C-N network by Information Technology without written permission from Information Technology. The unauthorized installation or duplication of materials or software which is licensed or protected by copyright is prohibited. Peer to Peer (P2P) file sharing (Kaaza, Kazaa, Napster, Gnutella, LimeWire, etc.) is a recreational use which consumes computer resources and is frequently in violation of copyright laws. C-N网络不允许P2P. Tunneling or other processes that attempt to circumvent standard methods of data transfer are not permitted. 不允许使用个人无线接入点. Network hubs or other types of network devices not approved by Information Technology are not allowed. 不允许使用任何类型的包捕获软件. Servers (hardware or software), including, but not limited to, web, FTP, and file, are not allowed. 如果你想创建自己的个人网页, 有关其他信息,请联系信息技术部门. File and printer sharing is not permitted on personal computers without permission of Information Technology. Tampering with any university-owned network device or attempts to gain access to networking equipment or any computer not belonging to you, 无论是大学所有还是学生所有, is strictly prohibited.

Violations

Violations or suspected violations of Carson-Newman’s computer use policy or other applicable rules will be investigated by the Director of Information Technology or other individuals as appropriate. An investigation may include examining any information stored on any C-N computing system. The University reserves the right to take immediate actions deemed necessary to safeguard the security of the system and/or the accounts and files stored thereon. Any person who misuses the computer system or university-owned computer equipment will normally be denied access to and use of the system and its resources. 可能施加的其他纪律制裁包括, among others termination of employment legal prosecution for the imposition of civil or criminal penalties.

The University will cooperate with civil authorities in the investigation and prosecution of crimes involving campus computer systems.

所有ITS门票均可提交至 ithelpdesk@comoito.com

To help ensure you have access to the important information you will need to know for a successful start C-N provides an email account to each student who validates their admission.The student email policies provide guidelines regarding the following aspects of email as an official means of communication with students:

Carson-Newman Exchange (Outlook) e-mail is an official system used for Carson-Newman email and should be checked daily throughout the academic year. C-N不会转发到个人电子邮件帐户.

User Name
Your student’s email user name is created from your official name on file with the Registrar’s office. The user name is automatically set to the first initial, middle initial and full last of your name.
example: Ex. John D. Smith is jdsmithPassword is initially set to the last 6 digits of social security number.

Note: If two students (past or present) have the same first initial, middle initial and last name the student information system automatically assigns a random number after your last name. If in doubt of what your user name may be, please contact the IT Helpdesk for assistance.

适当使用学生电子邮件
All use of email will be consistent with other Carson-Newman Information Technology policies, including the General Information Technology Policy for Students.

Confidential Information
It is in violation of Carson-Newman policies for any user of official email addresses to:

  • 通过电子邮件发送个人身份信息. 例如:社会安全号码, 没有个人识别信息, credit or debit card numbers, security or access codes.
  • 冒充另一个卡森-纽曼办公室, faculty/staff member, 或学生通过另一个电子邮件地址.

Assignment of student email
Carson-Newman email accounts will be created automatically for all enrolled students at the time of admission. This email address will be used to contact the student prior and after enrollment. Carson-Newman does not sell email information to third parties.

对学生使用电子邮件的期望
Students are expected to read and respond as appropriate to their Carson-Newman email on a frequent and consistent basis. Since many of the communications will be time sensitive it is advisable to check this official email daily.

The student is also expected to keep the email storage space maintained to help insure the receipt of important C-N messages.

Redirecting of student email
The Carson-Newman assigned email address will be the address used by C-N faculty and staff to communicate to students. Students who auto-forward these messages to another address such as Gmail, Yahoo, Hotmail, etc., do so at their own risk. Carson-Newman is not responsible for the handling of email by third parties.

Daily Announcements
All students, undergraduate and graduate receive the Daily Announcements from EagleNet. Since these e-mails may contain official communication from the College, 您不能选择不接收每日通知.

Privacy
Email users should exercise extreme caution in using email to communicate confidential or sensitive matters and should not assume that email is private and confidential.
Confidentiality of student records is protected under the Family Educational Rights and Privacy Act of 1974 (FERPA). All use of email, 包括敏感或机密信息的使用, will be consistent with FERPA.